FAQ
Frequently Asked Questions
For First-Time Visitors
Reservations, Services & Features
Q: What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is by 10:00 AM.
Q: What are the front desk hours?
The front desk is open from 8:00 AM to 10:00 PM.
"Could you tell me your cancellation policy?"
Cancellation Fee for Individual Reservations
Free cancellation up to 4 days before arrival.
3 to 2 days before arrival: 30% of the room rate
1 day before arrival: 50% of the room rate
On the day of arrival or No-show: 100% of the room rate
Cancellation of Group Reservations
Based on the specific cancellation policy for each reservation.
"How can I make a reservation?"
Hotel 2307 reservation
https://www.489pro-x.com/ja/s/2307/search/?show=room&pre=1
Book from here.
TEL reservation
TEL:0269-34-2905 08:00～22:00
"What payment methods do you accept?"
We accept cash, credit cards, and smartphone payments.
Q: Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel.
Q: Do you have non-smoking rooms?
All areas are non-smoking.
Q: What amenities are provided?
We provide bath towels, toothbrushes, shampoo, a tea set, an electric kettle, and a hair dryer in each room.
Q: What kind of meals do you serve?
We serve buffet-style meals featuring fresh local ingredients.
Q: Is parking available?
Yes, we have free parking available for up to 20 cars.
Q: Do you offer a shuttle service?
ree shuttle service is available from Yudanaka Station. (Reservation required)
"We provide a free shuttle service to the ski slopes."
The ski slopes are a 5-minute walk from our hotel. During the winter season, a free shuttle bus is also available from Shiga Palace Hotel.